FAQ
Here you will find the answers to the most common questions. If you can't find the answer to your question, please contact us via the contact form below or by phone. Click here to find our contact information.
Where can I find product information?
Where can I find product information?
Simply select “Product” tab on the Home Page to access our entire range of product options. A vehicle make / model section is also located on this page to assist you for your specific vehicles.
Looking for an e-Brochure instead? No problem! These can be found within “Downloads” on our Home Page. Simply scroll down to locate and access them.
How do I contact customer service?
How do I contact customer service?
By selecting “Contact” and subsequently “Contact us” you will find both phone and email contact options. We look forward to hearing from you!
Is it possible to place an order directly on the site?
Is it possible to place an order directly on the site?
By using our “Request a quotation” function (located on Home Page) you are able to create a shopping cart of goods. Continue by completing the contact information at the end of this section and a member of our team will be in touch promptly with the costs for your request.
Is there a physical shop? / Do you have a shop on your premises?
Is there a physical shop? / Do you have a shop on your premises?
We don’t operate a retail shop, however we do have a demonstration area showcasing a selection of our products* (Appointment only)
Is it possible to come and collect the goods?
Is it possible to come and collect the goods?
Yes absolutely! We will advise you of the required collection date in advance, although please be mindful the majority goods are prepared on pallets and loaded by forklift truck, so please ensure you can facilitate this!
What means of payment do you accept?
What means of payment do you accept?
Bank transfer and all major credit cards are accepted.
I am a private individual / sole trader, is it possible to place an order?
I am a private individual / sole trader, is it possible to place an order?
Yes! We pride ourselves on providing a service for anybody that requires it.
Is it possible to assemble parts and components ourselves?
Is it possible to assemble parts and components ourselves?
Yes of course! Although we would encourage assembly and installation being undertaken by an experienced commercial vehicle converter for your own peace of mind. Click here to find our local Service Centers.
How can I subscribe to the newsletter?
How can I subscribe to the newsletter?
By clicking the newsletter icon in the footer on our website.
Can I reuse the kit or parts and components and mount it on another vehicle model or brand?
Can I reuse the kit or parts and components and mount it on another vehicle model or brand?
Modul-System have always taken pride on our product durability and versatility. Kits and / or parts can be relocated should you require to do that.
Is it possible to change the colour of the components?
Is it possible to change the colour of the components?
No. We believe we already offer the best colour combination to our Vehicle Racking already!
Are the fittings or parts guaranteed?
Are the fittings or parts guaranteed?
Yes. We provide 3 years to almost our entire range with some minor exceptions for certain electrical products e.g. inverters where we have two years.
Where may I find the Warranty terms & conditions?
Where may I find the Warranty terms & conditions?
These are available on request.
Is it possible to order spare parts?
Is it possible to order spare parts?
Yes. Simply contact us with and tell us what you need!
Do you have a price list?
Do you have a price list?
We have a price list, but since it consists of a large number of products, it is easier for you as a customer to get a quote on the items you really need.
Can I configure Vehicle Racking online?
Can I configure Vehicle Racking online?
We believe we have made your life easier by offering a selection of the most popular kit designs tailored to specific Van Make and Models. All of these can be adapted to suit your needs, so please don’t hesitate to contact us with any alterations you desire.
Do you offer solutions for all commercial vehicles?
Do you offer solutions for all commercial vehicles?
Yes! We offer a totally modular solution. If you don’t see your vehicle listed, please contact us for further help.
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